Refund policy

Return and Exchange Policy

We do not accept returns and cannot provide exchanges. All of our items are manufactured to order. Please double-check all sizing and color choices before ordering.

However, in case of a damaged product or a manufacturing error, REVEL MOKI offers a exchange or a refund if you contact us within 30 days of product delivery. Please get in touch with our team at info@revelmoki.com and provide a clear photo showing the issue. There is no need to return the damaged product. 

Until an item is in production, the order can be cancelled (see Order Cancellation below). Once in production, items delivered as ordered cannot be returned, refunded, cancelled, or exchanged for a different item, design, size, or color. 

Utilize the size guides and measuring instructions provided in our listings to make certain you are ordering the correct size. 

Order Cancellation Policy

Once an order is in production, it cannot be cancelled.  All Apparel Is Printed To Order. Orders are produced typically within 24 hours, in most cases if its before 3 pm, its within 2 hours. Orders that have begun printing will be fulfilled normally and may not be cancelled. Cancellations are made at the sole discretion REVEL MOKI. 

No Need to Return Policy:
We offer a "No Need to Return" policy for select cases mentioned above to save your valuable time and money. Just provide detailed information and photos of the items you received that are defective to let us resolve your problem at info@revelmoki.com.

 

You can always contact us for any return question at info@revelmoki.com.

Damages and Issues Return Policy

Please inspect your order upon reception and contact us immediately or within 30 days, if the item is defective or damaged, so that we can evaluate the issue and make it right.

Here are other factors that will hinder your full refund or replacement:

-Asking for a refund post the 30-day warranty period.
-Decision change.
-Offering inaccurate details (such as shipping address) or damage due to mishandling.

For refunds, allow time for processing:
-Up to 10 business days.

Refunds Timeline
We will notify you once we’ve received your photos of the defective items, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Contact your credit card company, it may take some time before your refund is officially posted or contact your bank. There is often some processing time before a refund is posted.


If more than 15 business days have passed since we’ve approved your return, please contact us at info@revelmoki.com.